Boarding requests are submitted online through our ProPet booking portal. We aim to respond to boarding requests within 24 hours.

To submit a boarding or daycare request, your pet’s vaccine records and expiry dates must be entered in their ProPet profile. Please also upload a current photo of your pet to their profile.

If you are requesting a last-minute stay, please submit the request through ProPet and then give us a call so we can make sure it is reviewed as quickly as possible.

If you have any questions about the booking process or need help using ProPet, you are always welcome to contact us.

No. Submitting a booking request does not automatically confirm your reservation.

Once your booking has been approved, you will receive a confirmation email. You can also check the status through your ProPet client portal by looking under Booking History. The status will show as either Request or Booked.

Meet & Treats are not required for most dogs, but we highly recommend them before a first stay. Visiting the property, meeting our team and becoming familiar with the environment can help many dogs settle more easily when they return for boarding.

We may require a Meet & Treat for dogs who are extremely anxious, uncomfortable with unfamiliar people or who have a history of people-reactive behaviour.

Payment for boarding is due at drop-off.

We accept e-transfer, cash and credit card payment online through the ProPet system.

Our current cancellation policy is available on our website and is also included in the agreements completed through ProPet when you book.

After signing, you can review your agreements at any time through your ProPet client portal.

We currently charge a holiday premium for stays occurring during the Christmas holiday period. Current rates and applicable holiday charges will be shown when booking.

Yes. We currently offer the following extended-stay discounts:

• More than 7 days: 5% off

• More than 14 days: 7% off

• More than 21 days: 9% off

Discounts are applied according to the length of the stay and are subject to our current rates and policies.

We recommend booking as early as possible, particularly for summer travel, Christmas, March Break and long weekends.

Availability can fill quickly during peak periods.

Yes. Date changes can be requested through your ProPet account by opening the booking and clicking Edit Booking. If you need to extend a stay that has already started, please contact us directly.

We can usually accommodate changes and extensions, but they are subject to availability. Any additional boarding charges for an extension must be paid in advance before the extension is confirmed.

Whenever possible, yes. Submit your booking request through ProPet first, then give us a call so we can review it promptly. If we have availability and all boarding requirements are in place, we will do our best to accommodate you.